Make the most of our comprehensive user manuals to start TeamViewer off the right way.

How TeamViewer Works: A Complete Guide

TeamViewer is a fast and secure all-in-one solution for gaining access to computers and networks remotely. With a range of powerful remote access features that make light work of remote control, meetings and maintaining a cloud-based service desk, there is a host of resources showing you exactly how to harness the full power of TeamViewer. With helpful user manuals, first step documents and general how-to guides available, you will learn exactly how to use TeamViewer to the fullest. Whether using the all-in-one solution as an IT department or a managed service provider, intuitive functions such as Wake-on-LAN, unattended access and ticket assigning are all at your disposal.

The initial TeamViewer setup couldn’t be easier: simply install the software, indicate whether you want to use it for commercial or private use, create a name and password for your computer, and make note of it for future reference. Once the installation process is complete, you will then be taken to the main TeamViewer interface, which is divided up into two tabs: remote control and meeting. From here, you can navigate to the various features outlined below.

How to Set Up TeamViewer Remote Control

In order to make a start with TeamViewer’s remote control functions, navigate to the Remote Control tab of the main interface. Here, you will find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner remote control of your computer.

The TeamViewer ID is generated based on the following unique attributes of each computer: MAC address of the computer’s network card; Disk partition identifier (VolumeID) Dates of the “Program Files” folder; Thus, in order to change (reset) the ID of your copy of TeamViewer, we need to change all three values. How to change catalog. TeamViewer computers and mobile devices that run TeamViewer are identified by a globally unique ID. The first time TeamViewer is started, this ID is generated automatically based on hardware characteristics and will not change later on. All TeamViewer connections are highly encrypted and are thus protected from being accessed by third parties. Previous TeamViewer versions 10 – 11 – 12 – 13 – 14. The downloads on this page are only recommended for users with older licenses that may not be used with. Download TeamViewer 15.11.6.0: TeamViewer 15.10.5.0: TeamViewer15.3.8497.

In order to do this in reverse and control another computer remotely, you simply enter the partner computer ID and choose between various connection modes such as remote control, file transfer or VPN. Additionally, as soon as one or more remote connections have been established, each session will be displayed in the title bar of the Remote Control window. For more information on how to establish a remote control connection, see the TeamViewer
manual for remote control.

TeamViewer Guide to Meeting

The other section of your main TeamViewer interface is the second tab labelled Meeting. This section is divided up into two main areas: host meetings and join meetings. In order to start a TeamViewer meeting, choose between the following options: a presentation, a video call or a phone call. You can also schedule and manage meetings from here.

When joining a meeting, enter your name and the meeting ID, which you will receive from the person inviting you to the meeting. Alternatively, you may receive an invitation message with a link that will automatically connect you to the meeting. Some meetings may require a password, depending on the preferences of the initiator of the meeting. For more information on how to navigate the meeting tab of your interface, see the TeamViewer manual for meetings.

TeamViewer: Getting Started with Its Comprehensive Features

From within the intuitive and easy-to-use TeamViewer interface, a wealth of different features are at your fingertips. The remote control section of the dashboard is the entryway to various device management options such as Wake-On-LAN or unattended access – for which we have in depth user manuals. Known for its cross compatibility options, many users may take advantage of mobile connections, and TeamViewer’s step-by-step guide to accessing computers from a mobile device.

The Meetings area of the interface offers you the chance to start and host instant meetings with colleagues or clients and is ideal for taking a look at collaborative projects together. For meetings planned in advance, TeamViewer provides a scheduling function which allows you to set up TeamViewer meetings with various participants and arrange a date and time that best suits you – the time or day of scheduled meetings can be changed at any point.

How to Use TeamViewer servicecamp

TeamViewer servicecamp is a seamlessly integrated service desk solution that is ideal for IT technicians and managed service providers. The cloud-based platform enables you to provide customer service management alongside remote tech support. As well as automating certain tasks, servicecamp allows you to add staff, create inboxes, assign tickets, and create and sort topics. Using TeamViewer’s multifunctional capabilities and servicecamp’s smooth service management means a more attentive technical support experience for your customers, better streamlined processes for your employees, and greater overall productivity for your business. Combine all this with TeamViewer Remote Management, our comprehensive IT management tool for a long-term and proactive approach to IT support, and you have yourself a winning formula.

• Manual for remote control

  All details about how to use TeamViewer for remote control

• Manual for Management Console

  All details about how to use the TeamViewer Management Console

• Manual for TeamViewer Remote Management

  All details about TeamViewer Remote Management

• Manual for meetings

  All details about how to use TeamViewer for meetings

• Manual for Wake-on-LAN

  All information about how to configure Wake-on-LAN with TeamViewer

TeamViewer Tensor Remote Work Solution

Our setup and user guides will help you set up, install, and configure all relevant TeamViewer Tensor components in order to help your remote workers get started.

• Manual Group and Device Assignment

  This manual solution is ideal for small businesses with up to 25 remote workers.

• Script-Based Group and Device Assignment

  Set up groups and devices for a larger number of remote workers with our script-based solution.

• Email-Based Group and Device Assignment

  Use our email-based solution to set up a larger number of remote workers.

• User Guide

  How to use TeamViewer to access your company device from home.

First Steps

Select an application case, and we’ll show you how you can establish a connection in three easy steps

• Spontaneous Support

  Control the computer of a partner as if you were sitting right in front of it

• Instant meetings

  Instant online meetings with several participants

• Computers & Contacts

  Manage your computers and contacts conveniently and connect to them with a click

• Unattended Access

  Control unattended computers/servers or set up your home office

• Schedule meetings

  Schedule and host online meetings

• iPhone / iPod touch / iPad / Android / Windows Phone 8

  Control remote computers from your mobile device

• Add staff

  Add staff agents to your common inbox

• Change website URL

  Change the URL that was created based upon your email address.

• Assign tickets

  Assign tickets to other staff agents

• Create inboxes

  Set up inboxes for service request emails

• Use topics

  Create and sort tickets into topics

• Support via TeamViewer

  Manage your customers and provide support via TeamViewer

TeamViewer Software Lifecycle Policy

Guidelines on product support and servicing

• TeamViewer Subscription Lifecycle Policy

  Guidelines on product support and servicing

The software described can be downloaded free of charge: Download

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Welcome to the TeamViewer Family!

With the acquisition of Viscopic, a pioneer in interactive 3D visualization and Mixed Reality solutions, TeamViewer strengthens its industry-specific enterprise AR offering and development capabilities.

The TeamViewer remote connectivity cloud platform enables secure remote access to any device, across platforms, from anywhere, anytime.

TeamViewer connects computers, smartphones, servers, IoT devices, robots — anything — with fast, high performance connections through our global access network… even in outer space or low bandwidth environments.

Flexible and scalable, the TeamViewer remote access and support platform is the foundation of our suite of software solutions, with countless use cases and prebuilt integrations with popular IT and business applications.

IT security is part of our DNA. Together with internationally recognized security professionals, our expert cybersecurity team ensures the highest security standards for our remote connectivity software and all other solutions.

As a German-based global company, we operate in accordance with the General Data Protection Regulation (GPDR), using ISO/IEC 27001 certified data centers and an ISO 9001:2015 certified quality management system (QMS).

All TeamViewer remote connections are end-to-end encrypted, so that no one can read your data — not even us.

We are a global technology company from Göppingen in southern Germany. With over 1,200 employees worldwide, we recently generated 460 million euros in invoiced sales.

During the last 15 years, we have driven innovation though digitalization made in Germany. In 2019, we celebrated the largest European IPO of the year and our listing in the MDAX.

Through global remote connectivity and digitalizing processes across organizations, TeamViewer is committed to raising sustainability awareness. Our goal is to enable limitless connectivity for individuals and companies of all sizes, from all industries.

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Integration Partners

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